Record Retrieval Solutions Record Express, LLC is a record retrieval service founded to provide excellent customer service tailored specifically to meet the needs of the legal, medical and insurance industries. Record Express specializes in the professional, accurate and high speed retrieval of records and materials including, but not limited to the following:
Exceptional Speed and Accuracy:Record Express was founded to stand out from other retrieval services by providing excellent customer service and satisfaction in the industry.
Excellent customer service and satisfaction means:
Quick and informed responses to customer’s questions.
Customer friendly and efficient processes for submitting and tracking customers’ orders
Same day processing of customers’ orders.
Fast and accurate record retrieval.
Consistently surpassing customer expectations by providing the highest quality of service, accuracy and satisfaction.
Follow Up and Tracking:
Record Express’s trained staff receives customer orders via mail, telephone, fax, email or on line from our secure website and processes those orders the same day. Records are requested through use of letter and authorization, by subpoena or by court order, as requested.
Each order is tracked through a customized data base. Customers are automatically notified weekly of the status of their order by an emailed or faxed report detailing all activities relating to that order.
Customers can also choose to check the status of an order 24 hours a day 7 days a week using our on-line Express Tracking. Its fast, easy, accurate and secure.
At Record Express follow-up is KEY. When action is required or information is needed from the customer to quickly and efficiently obtain a record, Record Express will follow up with the customer quickly and as often as needed to make sure that the appropriate action is taken. Follow up insures that the flow of the record retrieval process continues along quickly and smoothly for the benefit and satisfaction of the customer.
To learn more about how to apply Record Express’ record retrieval expertise contact us or send your inquiry by e-mail to: info@recordexpressllc.com.
Main Office:
Record Express, LLC
4295 Armstrong Blvd.
Batavia, OH 45103