Record Express is a professional record retrieval and document management company
serving clients nationally and internationally.

Our extensive database containing updated contact information for hospitals, doctors,
urgent care facilities, pharmacies, employers, corporations, unions, educational institutions,
and other sources of information, allows our team to request and retrieve the records from the
right source quickly and efficiently.

Record Express has experience providing litigation support services in
practice areas including, but not limited to:

Insurance Defense Personal Injury Medical Malpractice Tobacco Product Liability Construction Asbestos Finance & Banking

Toxic Tort Environmental Silica Nursing Home Neglect Pharmaceutical Class Actions Workers Compensation Pharmaceutical

_Who we are and what we do:
_Record Express was founded by an attorney. Unlike other record retrieval firms, we approach record retrieval
_with understanding of the litigation process. So, we understand the importance of trial dates, discovery and expert _report deadlines and we get you the information you need when you need it so you can be prepared.

_How we do it:

• We have customer friendly ways to place orders.
• Orders are processed the same day they are received.
• Place orders online using our secure online order forms.
• Have access to your records online through our secure server (256 Bit SSL Encryption)
  24 hours a day & 7 days a week.
• Check the status of your request online 24/7 by logging onto our website with your personal
  username and password.
• We review records retrieved for accuracy and for names of additional information sources.
• Records are supplied in electronic format or paper, neatly organized bound and indexed.
• We provide quick and informed responses to customer inquiries.
• Cost-Sharing. Record Express will administrate cost sharing groups by becoming the point of
  contact for all cost share issues including billing, changes in lead responsibilities and communication
  with liaison counsel.

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_Follow Up and Tracking:
_Record Express’s trained staff receives customer orders via mail, telephone, fax, email or online from our
_secure website and processes those orders the same day. Records are requested through use of letter and _authorization, by subpoena or by court order, as requested.

_Each order is tracked through a customized proprietary database. Customers are automatically notified weekly
_of the status of their order by an emailed or faxed report detailing all activities relating to that order.

_Customers can also choose to check the status of an order 24 hours a day 7 days a week using our online _Express Tracking. It's fast, easy, accurate and secure.

_At Record Express follow-up is KEY. When action is required or information is needed from the customer to quickly _and efficiently obtain a record, Record Express will follow up with the customer quickly and as often as needed to _make sure that the appropriate action is taken. Follow up insures that the flow of the record retrieval process _continues along quickly and smoothly for the benefit and satisfaction of the customer.