_1.) Once I place an order, how long will it take to receive my order?
_Generally, turnaround time is from same day to our average of 7-10 business days. The turnaround time varies as it is _largely dependant on provider cooperation. Our advantage is in our efficient proprietary processes, our good _relationships with our providers and our consistent follow up calls to ensure the fastest possible retrieval time for
_2.) How do I track the status of the records I ordered?
_Record Express automatically sends out weekly status reports to all customers
with a pending order. You can also _track the status of the order online 24/7 by logging on to our secure web site using your personal user name and _password. Either way, Record Express makes it a priority to keep our customers well informed of the status of
_3.)What is the advantage of having Record Express handle all cost-share issues?
_As anyone who has served as lead or liaison can attest, cost-sharing can be a full-time job in and of itself. The time _we spend handling this for you means that your time is now freed to work on billable matters for your own clients. _Also, instead of multiple emails being sent from the lead, liaison, and ultimately Record Express, we will be the single _point of contact, simplifying the process for all involved.
_4.) How much do you charge for “expedited” orders?
_At Record Express we consider all orders as “expedited” so there is never an additional service fee for rushed orders. _We also process all orders the same day they are received to aid in the overall turnaround time.
_5.) How are my records sent to me?
_Once records are received, they are checked for accuracy, and then bound,
indexed, tabbed and sent to our _customers in a professional, easy to read and
follow format. They can be sent
electronically via our secure
_server, CD/DVD or via regular or overnight mail.
_6.) Where do I get the necessary authorization forms to place an order?
_Record Express will provide you with the basic authorizations in PDF and Word Format based upon the type of record _needed. We also maintain an updated bank of special authorizations for information providers in each state that _require use of a specific authorization and will provide these as needed.
_7.) How does your billing work?
_Invoices can be sent electronically in PDF, Excel, LEDES, and other customized formats for the convenience of our _clients.
_8.) Who do I contact if I have any problems or questions?
_Your case manager will send you an email upon receipt of your order. He or she will be your primary point of contact _from beginning to end of your case. In the event your case manager is unavailable, any member of our team can