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Questions 1.) Once I have placed an order, how long will it take to receive my records?
Answers 1.) Once I have placed an order, how long will it take to receive my records? Turnaround time for record retrieval is largely dependant on provider cooperation. The majority of records requested by Record Express are received within a timely manner. Our advantage is our good relationship with our providers along with our constant follow-up phone calls to ensure the fastest possible retrieval time for our customers.
Record Express automatically sends out weekly status reports to all customers with a pending order. You can also track the order yourself online 24 hours a day. Either way, Record Express makes it a priority to keep our customers well informed of the status of an order. At Record Express we consider all orders as “expedited” so there is never an additional service fee for rushed orders. We also process all orders the same day they are received to aid in the overall turnaround time. Once records are received, they are checked for accuracy, and then bound, indexed, tabbed and sent to our customers in a professional, easy to read and follow format. Record Express provides all the necessary authorization forms for you along with a convenient checklist so our customers don’t forget anything. Record Express offers flexible billing solutions for our customers. Invoices are set up according to customer specifications. Record Express only charges actual postage with no additional mark-ups. Record Express encourages our customers to contact any member of our staff with questions and comments. Our goal is to help our customers in every way we can.
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Main Office: Phone: 513-685-7329
General Questions:
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